Frequently Asked Questions

Where does WakaStore ship?

WakaStore currently ships within Thailand only.

Orders are usually prepared within 1–3 business days after payment confirmation. Pre-order or made-to-order items may require additional processing time.

Delivery time depends on the destination and courier service. It generally takes approximately 1–5 business days after the order has been shipped.

Once your order has been shipped, a tracking number will be provided through the ordering channel or the contact information submitted with your order.

WakaStore accepts payments via PromptPay and credit or debit card. Available payment options will be displayed during checkout.

You may contact us to request a change or cancellation before the order enters the preparation or shipping process. However, changes or cancellations cannot be guaranteed in all cases.

Please contact us within 3 days after receiving the order. Include your order number, a description of the issue, and clear photos or videos of the product and packaging. Please keep the item and its original packaging until the review is complete.

WakaStore does not offer refunds for completed purchases. However, if you receive an incorrect item or a product with clear damage that makes it unusable, please contact us within 3 days after receiving your order. We will review the claim and determine an appropriate solution on a case-by-case basis, such as a replacement.

Minor imperfections, production marks, or slight differences in color, size, or shape are not normally considered defects. These differences may result from materials, production processes, lighting, or screen settings.

Our business hours are Monday to Friday, 10:00–19:00 Thailand time. You can contact us by email at contact@wakastudio.co. Messages received outside business hours will be answered on the next business day.