Terms & Policies

Eligibility and Account Responsibility

You must have legal capacity to enter into a purchase transaction. If you use an account, you are responsible for keeping login credentials confidential and for activity conducted through the account. Please notify us promptly if you believe an account has been used without authorization.

Product Information

We make reasonable efforts to describe and display products accurately. Product colors, textures, dimensions, placement, print appearance, and packaging may vary slightly because of screen settings, lighting, manufacturing processes, materials, and handcrafted or batch-production characteristics. Such minor variations are not defects unless they materially affect normal use or the product materially differs from the confirmed order.

Product images may include props or accessories that are not included unless expressly stated in the product description.

Prices, Taxes, and Promotions

Prices are displayed in Thai Baht unless otherwise stated. Applicable taxes, delivery charges, discounts, and the final payable amount will be shown before order confirmation. Prices, stock, promotions, and discount codes may change without prior notice. Promotions cannot be exchanged for cash and may be subject to separate conditions.

If an obvious pricing, calculation, or listing error occurs, we may contact you to confirm the correct information or cancel the affected order and refund amounts already paid.

Orders and Acceptance

Submitting an order is an offer to purchase. An automated acknowledgement does not necessarily mean that the order has been accepted. We may verify payment, stock, delivery information, and transaction security before accepting an order. A contract is formed when we confirm acceptance or dispatch the product, whichever occurs first.

We may limit quantities, reject, or cancel an order where stock is unavailable, payment cannot be verified, customer information is incomplete, there is suspected fraud or misuse, a product or price is listed incorrectly, or fulfilment is not reasonably possible. Any amount paid for a cancelled item will be refunded through an available method.

Payment

WakaStore may offer multiple payment methods through the website or approved payment providers. Available methods will be shown at checkout and may change from time to time. You confirm that you are authorized to use the selected payment method and that all payment information is accurate.

An order may be placed on hold or cancelled if payment is incomplete, reversed, declined, under review, or not received within the stated payment period. Bank or payment-provider processing times are outside our control.

Order Changes and Cancellation

Please contact us as soon as possible if you need to change or cancel an order. We will try to assist, but changes or cancellations are not guaranteed once payment has been confirmed, the order has entered preparation, a customized or made-to-order product has begun production, or the order has been dispatched.

Unless required by law or expressly stated for a particular product, change-of-mind cancellations, returns, or exchanges are not automatically available after the order has entered preparation or has been delivered.

Intellectual Property

All website content, product artwork, characters, logos, photographs, illustrations, graphics, text, layouts, and other materials owned or licensed by Waka Studio Co., Ltd. are protected by intellectual property laws. Purchase of a product does not transfer intellectual property rights. Content may not be copied, reproduced, modified, distributed, commercially exploited, or used to create derivative products without prior written permission.

Acceptable Use

You must not misuse the website, interfere with its operation, attempt unauthorized access, upload malicious code, scrape data without permission, impersonate another person, submit false information, or use the website for unlawful, fraudulent, or abusive activity.

Third-Party Services and Links

The website may use or link to third-party payment, delivery, social media, analytics, or other services. Their services may be governed by separate terms and privacy notices. We are not responsible for third-party websites or services beyond the extent required by applicable law.

Liability

To the maximum extent permitted by law, WakaStore is not responsible for indirect, incidental, or consequential losses that were not reasonably foreseeable, or for delay or failure caused by events beyond reasonable control. Nothing in these Terms & Policies excludes liability that cannot lawfully be excluded, including mandatory consumer rights.

Governing Law and Disputes

These Terms & Policies are governed by the laws of Thailand. The parties should first attempt to resolve any concern in good faith through customer service. If the matter cannot be resolved, either party may pursue rights and remedies available under applicable law and through a competent Thai court or authority.

Changes to These Terms

We may update these Terms & Policies from time to time. The updated version will be posted on the website with a revised effective date. Changes generally apply to future use and future orders, unless a change is required by law or expressly stated otherwise.